NASHVILLE, Tenn. -- Monday, longtime Oilers/Titans' fan James Morrissey of Baton Rouge, La. called the team's ticket office to inquire about season tickets.

He was turned away.

"It is a 9-hour drive, occasionally we fly in for games," he wrote me. "Anyway, I wanted season tickets and I was told that I can’t purchase them because I do not live within a 4-hour radius of Nashville. I have since emailed them asking for re-consideration and I am waiting to hear back from them. Side note: I’m driving around Saints' country with a damn personalized Titans license plate. I’m very disappointed."

He was not optimistic about the reconsideration. The note included a couple of pictures. He asked if there was anything I could think of that might help his case.

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As I occasionally do when a fan hits me with something I think Titans' management would want to see, I passed it along. To his credit, Gil Beverly immediately looked into it. He then sent this to Morrisey.

James,

Paul Kuharsky reached out to me to let me know about being turned away as you tried to buy Titans tickets. We are sorry that you had difficulties in trying to secure a Season Ticket Membership. Unfortunately, you were swept up in an older policy designed to prevent ticket brokers from manipulating ticket sales and making undue profits on the backs of our fans. We love the obvious passion you have for the Oilers/Titans and would not want to stand in the way of a great fan joining us as a Season Ticket Member.

I’ve copied Brooke Ellenberger, our Vice President of Ticket Sales. If you are still interested in the membership, let us know and she will work with you to set it up. Either way, I’d like to send you something to add to your collection of Titans gear as I appreciate your interest and support of the team. If you shoot us your address, we’ll get something out to you shortly.

Again, sorry for the difficulties in dealing with this process. Look forward to seeing you at Nissan Stadium.

#titanup

-Gil Beverly

Vice President, Marketing, Brand and Communications

Tennessee Titans

And so a guy that got a wrong answer quickly gets a proper resolution, the Titans quickly do the right thing, and Morrisey will likely be cheering on the Titans against the Colts on Sept. 15 at Nissan Stadium.

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